Shipping Policy
At VijayLifeCare, we strive to deliver your orders safely and on time. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.
1. Order Processing
All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Timeline
Delivery timelines may vary depending on your location. Generally, orders are delivered within 4–7 business days across India. In remote areas, delivery may take slightly longer.
3. Shipping Charges
We may offer free shipping on selected products, prepaid orders, or promotional campaigns. Any applicable shipping charges will be displayed during checkout before payment confirmation.
4. Order Tracking
Once your order is shipped, you will receive a tracking ID and shipping details via SMS, email, or WhatsApp, where applicable, so you can track your package.
5. Delivery Delays
While we work with trusted delivery partners, delays may occasionally occur due to weather conditions, courier issues, public holidays, or other unforeseen circumstances. We appreciate your patience and understanding in such cases.
6. Incorrect Address or Failed Delivery
Customers are requested to provide accurate shipping details while placing orders. VijayLifeCare shall not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses or unavailable recipients, where such circumstances are beyond our control.
7. Order Confirmation, Dispatch & Delivery Refusal
Before dispatch, our team may contact customers by phone to confirm their orders. Once the customer confirms the order and VijayLifeCare dispatches it, the customer is expected to accept the delivery.
If the customer confirms the order again during a second confirmation call but subsequently refuses to accept the product, the refusal may be treated as a customer-initiated cancellation after dispatch.
Prepaid Orders – Refund Policy for Refused Deliveries
If a customer places a prepaid order, confirms it over a phone call, and VijayLifeCare dispatches the order, and the customer reconfirms their intention to receive the product during a second confirmation call but subsequently refuses to accept delivery, the prepaid amount may be non-refundable under our standard policy, subject to applicable consumer protection laws and the circumstances of the case.
This restriction does not apply where a refund is required by law, including eligible cases involving non-delivery, defective or damaged products, incorrect products, or delivery failures attributable to VijayLifeCare or its delivery partners.
Customers are advised to place orders only when they genuinely intend to receive them.
8. Damaged, Missing, or Incorrect Products
If you receive a damaged package, a missing item, or an incorrect product, please contact us within 3–4 calendar days of delivery with clear photographs, an unboxing video where available, and other relevant evidence so we can investigate and assist you.
Customers are encouraged to retain the original packaging until the issue is resolved.
9. Refund Claims and Reporting Period
Customers should report refund-related concerns, including damaged products, missing items, incorrect products, or other eligible order-related issues, within 3–4 calendar days of delivery or receipt of the product, as applicable.
If an issue arises due to an error on the customer's side or VijayLifeCare's side, customers should notify our support team within this period so the matter can be reviewed promptly.
Claims reported after this period may require additional verification and may be subject to our applicable policies. However, nothing in this policy limits any refund, return, or other remedy required under applicable law.
Refund eligibility will depend on the nature of the issue, the evidence provided, the order and delivery status, and applicable consumer protection laws.
10. Contact Us
For any shipping-related questions, delivery issues, or refund assistance, please contact us:
Email: vijaylifecare.llp@gmail.com
Phone: +91 97178 86422
